Frequently Asked Questions
Do you share my information?
At Royal Bambino we respect your privacy. We will NEVER share your personal information, including email, address or any of your personal information. We do not share, sell any of your information with any outside company or affiliates.
Royal Bambino accepts Visa, Mastercard, American Express and Discover. Royal Bambino will accept personal checks or cashier checks, however your merchandise will be shipped once your check has cleared the bank. If you are receiving a credit card error when trying to place your order online, please check to make sure your credit card number and billing address information are correct. Remember, your billing address must match exactly what your credit card/bank has on file.
How Secure is your Site ?
Orders placed at Royalbambino.com are completely secure and all information is kept private. All credit card and personal information provided to us is transmitted securely using the latest industry standard Secure Socket Layer or SSL encryption which can only be read by Royal Bambino.
We make every effort to get your merchandise to you as soon as possible. Many of our items are custom made or ship directly form our vendors. Delivery times vary, you can find a reasonable estimate of the delivery time specified on every product page under availability. If additional production time is required you will notified as soon as we are made aware of any delays.
Shipping methods and Charges
Many of our products include free shipping, each product will state if free shipping is included. Bedding & accesories include free shipping on purchases over $99.00. If the product does not specify free shipping and if your bedding & accesories purchase is not over $99.00 the following Shipping Charges apply:
|$1.00 - $34.99
|$35.00 - $49.99
|$75.00 - $99.99
|$100.00 - $199.99
|$200.00 and Up
Small items, decor accesories and bedding are usually shipped via ground service with package carriers. Please contact us right away for product damages for items shipped via Federal Express, Ups or USPS. Claims must be reported by calling our customer service department within 5 business days of receiving the item(s). Please keep all packaging for inspection during the claims process.
Larger furniture requires special consideration in shipping and delivery . They are shipped via Standard delivery with special in home furniture carriers. As a result this items incur a standard delivery shipping surcharge which includes placement of the item just inside the main threshold of your home. For an additional fee you may request premier delivery, which includes placement of the item in the room of your choice , unpacking the item, and removal of packaging, (assembly is not provided).
If you are receiving a shipment from a freight carrier, the delivery company will call ahead to schedule your delivery. Deliveries are scheduled within a four-hour window. If delivery cannot be scheduled within 5 days, applicable storage fees will be due and payable upon delivery. You must be present to receive, inspect and sign for the delivery. Although these items are packaged properly, in some instances transit-related damages may occur. It is very important that you performing a through inspection of your shipment , in the presence of the driver. If you find any signs of damage to the items packaging, it is imperative that you note any damage to your furniture and to your packaging materials on the driver's delivery receipt. Do not sign the shipping documents without recording details of transit damage. (For example: the box is crushed on the bottom corner, punctured or wet, the furniture is scratched, dented, cracked.)
Please note if the delivery receipt (Bill of Lading) is signed without notating any damage to the item or box condition, we cannot be responsible for assisting you with the repair or replacement of the item(s).
If you receive any damaged merchandise are unsure whether to accept a damaged shipment or have any other questions, please call Royal Bambino at (877) 506-1262
Custom made/Special Order Policy
Custom made or special order items require payment in full at the time of order and cannot be cancelled/returned or exchanged, as they are crafted to your personal specifications. If you wish to cancel a custom order/special order you may do so within 2 calendar days of your original order date.
If an item is custom made or special ordered this will be noted in the product description.
Please note: Customer is responsible for all freight charges if delivery is returned or refused or cancelled during processing.
Royal Bambino strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your purchase and your item is not custom made or a special order item you may return it for a refund, exchange, or store credit minus shipping charges and a 15% re-stocking fee. Returned items must be unopened, unused, in their original condition and packaging. Simply call us (877) 506--1262 or e-mail us CustomerSupport@royalbambino.com within 14 days of receipt of the item and we will issue your a return authorization number which is valid for 5 business days. We will need the following information:
2. Product name
3.Reason for return
Please allow 1-2 billing Cycles for the refund credit to appear on your credit card statement.
If you return an item after the 5 business day window or without a return authorization number, or the item appears as opened or used, your merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item's purchase price minus the appropriate restocking and shipping costs. Return shipping charges the customers responsibility. We encourage you to send all returns via insured mail for protections against loss or damage. Hand Painted, personalized, custom made, custom designed furnishings and other made to order items require payment in full at the time of order and cannot be returned or exchanged, as they are crafted to your personal specifications. If you wish to cancel a custom order, you may do so within 2 calendar days of your original order date.
All clearance and sale item purchases are final.
orders are processed the day they are received. For this reason we cannot guarantee an order cancellation after it has been placed. Please call us as soon as possible to discuss your order. We will make every effort to cancel your order. Fees may apply after 2 days of order placement if the order can be cancelled.
Availability & Errors
All information on this site has been checked for accuracy, Ocassionally errors and ommissions can occur and are subject to correction. If this should occur and affect a specific order you will be notified by a customer service representative regarding the details and the item it refers to.
No sales tax will be charged to delivery locations outside of the state of California. Royal Bambino is required to collect 8% sales tax on all orders shipped to a California address.
Please contact us at : email@example.com