Our commitment to you.
We are committed to respecting your privacy and the security of your personal information. Across our business, we recognize the importance of protecting all information provided us by customers. and we have procedures to ensure that your personal information is handled in a safe and secure matter. We never share customers email addresses with third parties. We only send emails to customers who have offered their addresses to us to receive occasional promotional infomation. If you do not wish to receive e-mail from us in the future, please let us know by sending us e-mail. With respect to security, when we transfer and receive certain types of sensitive information such as financial information, we direct visitors to a secure server.
We make every effort to get your merchandise to you as soon as possible. Many of our items are custom made or ship directly form our vendors. Delivery times vary, you can find a reasonable estimate of the delivery time specified on every product page. If additional production time is required you will notified as soon as we are made aware of any delays.
Shipping methods and Charges
Small items, decor accesories and bedding are usually shipped via ground service with package carriers.
Larger furniture requires special consideration in shipping and delivery . They are shipped via Standard delivery with special in home furniture carriers. As a result this items incur a standard delivery shipping surcharge which includes placement of the item just inside the main threshold of your home. For an additional fee you may request premier delivery, which includes placement of the item in the room of your choice , unpacking the item, and removal of packaging, (assembly is not provided).
If you are receiving a shipment from a freight carrier, the delivery company will call ahead to schedule your delivery. Deliveries are scheduled within a four-hour window. If delivery cannot be scheduled within 5 days, applicable storage fees will be due and payable upon delivery. You must be present to receive, inspect and sign for the delivery. Although these items are packaged properly, in some instances transit-related damages may occur. It is very important that you performing a through inspection of your shipment , in the presence of the driver. If you find any signs of damage to the items packaging, it is imperative that you note any damage to your furniture and to your packaging materials on the driver's delivery receipt. Do not sign the shipping documents without recording details of transit damage. (For example: the box is crushed on the bottom corner, punctured or wet, the furniture is scratched, dented, cracked.)
If you receive any damaged merchandise are unsure whether to accept a damaged shipment or have any other questions, please call Royal Bambino at (877)506-1262
Custom made/Special Order Policy
Custom made or special order items require payment in full at the time of order and cannot be returned or exchanged, as they are crafted to your personal specifications. If you wish to cancel a custom order/special order you may do so within 2 calendar days of your original order date.
If an item is custom made or special ordered this will be noted in the product description.
Royal Bambino strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your purchase and your order is not custom made or a special order you may return it for a refund, exchange, or store credit minus shipping charges and a 15% re-stocking fee. Returned items must be unopened, unused, in their original condition and packaging. Simply call us (877) 506-1262 or e-mail us CustomerSupport@royalbambino.com within 14 days of receipt of the item and we will issue your a return authorization number which is valid for 5 business days. We will need the following information:
2. Product name
3.Reason for return
Write the RA# on the return package and send back following the instructions received with return authorization.
Please allow 1-2 billing Cycles for the refund credit to appear on your credit card statement.
If you return an item after the 5 business day window or without a return authorization number, or the item appears as opened or used, your merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item's purchase price minus the appropriate restocking and shipping costs. Return shipping charges the customers responsibility. We encourage you to send all returns via insured mail for protections against loss or damage. Hand Painted, personalized, custom designed furnishings, special orders, custom made to order items require payment in full at the time of order and cannot be returned or exchanged, as they are crafted to your personal specifications. If you wish to cancel a custom order, you may do so within 2 calendar days of your original. All Sales are final on custom made, special order, clearance and sale items.
Pricing, Availability & Errors: All information on this web site has been checked for accuracy; occasionally errors and omissions occur and are subject to correction. If this should occur on your order, you will be notified by a customer service representative.
No sales tax will be charged to delivery locations outside of the state of California. Royal Bambino is required to collect 8.00% sales tax on all orders shipped to a California address.
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